What are the conditions to for returning a product?
f you have bought any product from us, and want to return it, please refer to the requirements stated in the charts below to know the conditions for returning your product whether it is any of products.
| Reasons for return | YOUR RETURN MUST BE : | ||||
| (x : Not Required | ✓: Required) | |||||
| New condition | Sealed condition | Complete (including warranty cards, manuals, certificates of authenticity, tags, etc.) | Not damaged | Tags & labels attached | |
| Damaged | x | x | ✓ | x | ✓ |
| (As per brand policy) | |||||
| Defective | x | x | ✓ | ✓ | ✓ |
| (As per brand policy) | |||||
| Not as advertised | ✓ | ✓ | ✓ | ✓ | ✓ |
| Wrong item delivered | ✓ | ✓ | ✓ | ✓ | ✓ |
| Missing parts / items | ✓ | x | x | ✓ | ✓ |
| Change of mind | ✓ | ✓ | ✓ | ✓ | ✓ |
| Signs of usage | x | x | ✓ | x | x |
| Doubts on the authenticity | x | x | ✓ | x | x |
| Product is expired | x | x | ✓ | ✓ | ✓ |
NOTE:
- Complaint must be submitted within 3 calendar days after product delivery.
- In the event that your return does not meet the requirement(s), our Customer Service will notify you before sending it back to you. In this instance, your return courier/postal fee will not be reimbursed.
- The “No Returns” Category products can only be returned, within 3 calander days, if the product boxes are sealed and in new condition as it was delivered.
- It is mandatory to return the product with the product box. Without the box, we can not claim the warranty from the seller.
- If the product is physically damaged the warranty will get void.