You can claim the full refund for the delivery charge if the order is not delivered within the committed timeline.

Type of Delivery	Dhaka	Outside Dhaka	Claim Amount
Regular Delivery	3 Working Days	6 Working Days	BDT. 70

 Refund Claim Procedure:

• The customer has to create an account from his account selecting “Delayed Delivery”.
• Ferriwala Customer Support Team will check and investigate the complaint.
• If the complaint is valid, the Customer Support team will confirm the customer through the ticket and proceed with the refund.
• If the complaint is invalid then the Customer Support team will inform the customer through the ticket with the explanation.
• The refund will be done through Ferriwala payment method.
• The refund of the delivery charge may take 3-5 days.

Please NOTE your refund request might be canceled/ disqualified for the following reason:

• Customer phone was unreachable
• The delivery was rescheduled by the customer
• Delivery area is not within our coverage