1. Introduction
Welcome to Feriwala Family
This Privacy Policy was written to help you better understand how we collect, use and store your information. Since technology and privacy laws are always changing, we may occasionally update this policy. If a significant change is made, we will be sure to post a notice on our home page and in the merchant admin. If you continue to use Ferriwala after these changes are posted, you agree to the revised policy.
By signing up for any of the products or services offered by Feriwala (together, the “Services”), or dealing with a merchant using Ferriwala Services, you are agreeing to the terms of this Privacy Policy and, as applicable, the Feriwala Terms of Service . This policy is a legally binding agreement between you (and your client, employer or another entity if you are acting on their behalf) as the user of the Services (referred to as “you” or “your”) and Feriwala. (referred to as “we”, “our”, “us” or “Feriwala”). If we add any new features or tools to our Services, they will also be subject to this policy.
We will keep your Personal Information accurate, complete and up-to-date with the information that you provide to us. If you request access to your Personal Information, we will inform you of the existence, use and disclosure of your Personal Information as allowed by law, and provide you access to that information.
When we use the term “Personal Information” in this policy, it means any information related to an identifiable individual, but does not include the name, title, business address, or telephone number of an employee of an organization.
2. Information from Ferriwala visitors and support users. What information do we collect and why?
- From Feriwala website visitors, we collect information about the device and browser you use, your network connection and your IP address.
- From telephone support users, we collect your phone number and call audio.
- From chat support users, we collect your name, email address, information about the device and browser you use, your network connection and your IP address.
- From family users, we collect your name, email address and phone no.
We use this information to service your account, enhance our Services, and answer any questions you may have.
When do we collect this information?
- We collect this information when you visit Feriwala -hosted pages or engage with us either by email, web form, instant message, phone, or post content on our website (including forums & blogs). We also collect any additional information that you might provide to us.
3. Information from cookies
What is a cookie? A cookie is a small amount of data, which may include a unique identifier. Cookies are sent to your browser from a website and stored on your device. Every device that accesses our website is assigned a different cookie by us.
Why does Feriwala use cookies?
- We use cookies to recognize your device and provide you with a personalized experience
4. When and why do we share Personal Information with third parties?
- Feriwala works with third parties to help provide you with our Services and we may share Personal Information with them to support these efforts. In certain limited circumstances, we may also be required by law to share information with third parties.
- Personal information may be shared with third parties to prevent, investigate, or take action regarding illegal activities, suspected fraud, situations involving potential threats to the physical safety of any person, violations of our Terms of Service or any other agreement related to the Services, or as otherwise required by law.
- Personal information may also be shared with a company that acquires our business, whether through merger, acquisition, bankruptcy, dissolution, reorganization, or other similar transaction or proceeding. If this happens, we will post a notice on our home page.
- Except when required by law, Ferriwala will never disclose your Personal Information without obtaining your consent.
5. What do we do with your Personal Information when you terminate your relationship with us?
- We will continue to store archived copies of your Personal Information for legitimate business purposes and to comply with the law.
- We will continue to store anonymous or anonymized information, such as website visits, without identifiers, in order to improve our Services.
6. What we don’t do with your Personal Information
- We do not and will never share, disclose, sell, rent, or otherwise provide Personal Information to other outside companies for the marketing of their own products or services.
7. How do we keep your Personal Information secure?
- We follow industry standards on information security management to safeguard sensitive information, such as financial information, intellectual property, employee details and any other Personal Information entrusted to us. Our information security systems apply to people, processes and information technology systems on a risk management basis.
- No method of transmission over the Internet, or method of electronic storage, is 100% secure. Therefore, we cannot guarantee the absolute security of your Personal Information.
8. Access to your personal information
You retain all rights to your Personal Information and can access it anytime. In addition, Ferriwala takes reasonable steps to allow you to correct, amend or delete personal information that is shown to be inaccurate or incomplete.